Refund / Return Policy

Refund & Return Policy

At Premier Peptide Labs, we are committed to providing high-quality research materials and maintaining a reliable and transparent customer experience. Please review our Refund & Return Policy carefully before placing your order.



Research Use Only Notice

All products offered by Premier Peptide Labs are intended strictly for laboratory research purposes only and are not for human or animal consumption. By purchasing from our website, you acknowledge and agree to these terms.



All Sales Are Final

Due to the specialized and sensitive nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been processed and shipped.

We strongly recommend that customers carefully review all product details and order information prior to completing a purchase.



Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during transit

  • Defective

  • Incorrect (not the item ordered)

You must contact us within 48 hours of delivery at sales@premierlinepeptide.com.

To process your request, please include:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

After review, Premier Peptide Labs may, at its sole discretion, offer a replacement or refund.



Lost or Delayed Shipments

If your order is lost or significantly delayed in transit:

Please contact us at sales@premierlinepeptide.com, and we will initiate an investigation with the shipping carrier.

If the carrier confirms the package as lost, we may offer a replacement shipment or refund, at our discretion.



Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

To request a cancellation, please contact us immediately at sales@premierlinepeptide.com. Once an order has been shipped, it can no longer be canceled.



Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Shipping fees are non-refundable, unless the issue was caused by an error on our part.



Customer Responsibility & Compliance

By placing an order with Premier Peptide Labs, you confirm that:

  • You are legally permitted to purchase these products in your jurisdiction

  • You understand that all products are intended for research use only

  • You assume full responsibility for the handling, storage, and use of the products



Contact Information

If you have any questions regarding this policy, please contact:

Premier Peptide Labs
Website: premierpeptidelabs.com
Email: sales@premierlinepeptide.com