Refund & Return Policy
At Premier Peptide Labs, we are committed to providing high-quality research materials and maintaining a reliable and transparent customer experience. Please review our Refund & Return Policy carefully before placing your order.
Research Use Only Notice
All products offered by Premier Peptide Labs are intended strictly for laboratory research purposes only and are not for human or animal consumption. By purchasing from our website, you acknowledge and agree to these terms.
All Sales Are Final
Due to the specialized and sensitive nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been processed and shipped.
We strongly recommend that customers carefully review all product details and order information prior to completing a purchase.
Damaged, Defective, or Incorrect Items
If you receive a product that is:
You must contact us within 48 hours of delivery at sales@premierlinepeptide.com.
To process your request, please include:
After review, Premier Peptide Labs may, at its sole discretion, offer a replacement or refund.
Lost or Delayed Shipments
If your order is lost or significantly delayed in transit:
Please contact us at sales@premierlinepeptide.com, and we will initiate an investigation with the shipping carrier.
If the carrier confirms the package as lost, we may offer a replacement shipment or refund, at our discretion.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
To request a cancellation, please contact us immediately at sales@premierlinepeptide.com. Once an order has been shipped, it can no longer be canceled.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
Shipping fees are non-refundable, unless the issue was caused by an error on our part.
Customer Responsibility & Compliance
By placing an order with Premier Peptide Labs, you confirm that:
You are legally permitted to purchase these products in your jurisdiction
You understand that all products are intended for research use only
You assume full responsibility for the handling, storage, and use of the products
Contact Information
If you have any questions regarding this policy, please contact:
Premier Peptide Labs
Website: premierpeptidelabs.com
Email: sales@premierlinepeptide.com